Special Order Terms


Once a request has been submitted, you will receive a quote within 24 hours.

Full payment will be required to secure your item. You will have 3 business days to do so as we are unable to guarantee availability or same pricing after an extended period of time.

Once payment has been completed, your item will be ordered in to our warehouse, please allow up to 7 business days for the item to arrive at our warehouse. Once the item has arrived, it will be inspected and then dispatched to your desired postal address or it will be prepared for click & collect.


  • Express Shipping: Typically delivers within 1-3 business days, depending on your location within Australia.
  • Standard Shipping: Typically delivers within 3-5 business days, depending on your location within Australia.

Please note that all special orders are final. We do not accept returns or exchanges. It is the responsibility of our customers to review and understand these terms when placing a special order.

However, if a special order arrives faulty or damaged, we will issue a replacement or provide a full refund.

If you have an issue with a special order, please contact our customer service team via email at sales@soleproviderau.com