Special Order Terms

THE PROCESS

Once a request has been submitted, you will receive a quote within 24 hours.

Full payment will be required to secure your item. You will have 3 business days to do so as we can't guarantee availability and/or same pricing after an extended period of time.

Once payment has been completed, your item will be ordered in to our warehouse, please allow up to 7 business days for the item to arrive at our warehouse. Once the item has arrived, we will then ship to your desired postal address or prepare the item for click & collect.

Shipping within Australia is completed through Australia Post.

Delivery Times:

  • Standard Domestic Shipping is 3 - 6 business days (except WA which could take up to 7 business days).
  • Express Domestic Shipping 1-2 business days (except WA which could take up to 3 business days)

Please note that all special orders are final. We do not accept returns or exchanges. It is the responsibility of our customers to review and understand these terms when placing a special order.

However, if a purchase is made whereby the item is faulty or not as described, we are able to provide a full refund.

If you have a problem with an item, please send an email to sales@soleproviderau.com

Click Here to submit a Special Order